Home OMS How Bakers Benefit from Order Management System for Food Distribution eCommerce

How Bakers Benefit from Order Management System for Food Distribution eCommerce

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The AFS Technologies Order Management System for food distribution eCommerce is part of a comprehensive order management strategy to outfit the entire sales organization, regardless of role or form factor. This customer-facing solution empowers clients to place orders, conduct product research, check order and shipment status, manage A/R, make payments, and communicate with your company “twenty-four-seven.”

You provide the visibility and access the client demands while profiting from new marketing and sales tools designed for account penetration and reducing the overall burden on customer service. Sales reps can direct the clerical process of order taking to the Web, enhancing the value of customer face time to propel opportunity and growth.

Key advantages

For your company, cornerstone advantages of the AFS Order Management System for food distribution include:

  • Reduced customer service burden
  • Increased satisfaction and loyalty from clients
  • Control of customer experience and marketing activities
  • Less clerical work
  • More face time with customers
  • Consistent customer pricing across all ordering channels

Your customers also benefit from OMSi eCommence through:

  • Around-the-clock access to product and account data
  • Reviews, FAQs, photos, recipes, and videos to assist their business and provide knowledge
  • Access to GDSN information such as allergens, nutritional content and ingredients
  • Customer-specific pricing with promotions and specials

OMSi eCommerce offers surveys, reviews, online payments, live chat using the customer’s own chat app, messaging, notifications, statements, and customer/item-specific pricing. Clients can view their previous orders and statements, look up current and past invoices, track deliveries, and run A/R inquiries — without burdening your customer service department.

The AFS Order Management System for food distribution eCommerce functions include:

  • Personalized marketing functionality to drive placements and upsell Customer-specific pricing for all items in the catalog
  • Multi-tenant, multi-division, multi-company with independent branding
  • B-to-B/B-to-C capacity to sell globally with an online eCommerce store
  • Integration with shipping and freight companies
  • Personalized messaging
  • Minimum orders
  • Flexibility for order cutoff and order size
  • Integration with AFS ePoD (electronic Proof of Delivery) for delivery tracking Reprint of invoices and delivery tickets
  • Integration with GDSN through AFS DATUM
  • Expanded product info, customer FAQs, product reviews, photo and video capability
  • Import and export compatibility with third-party solutions (menu costing, nutritional analysis)

To learn more about AFS Order Management System for food distribution eCommerce, email Ian Michelson or call him at +1-972-715-4044.